How Walmart Leverages AI To Enhance Shopping Experience — Retail Bum

Due to its extensive network of around 4,700 Walmart stores and 600 Sam’s Clubs in the United States, which collectively employ about 1.6 million individuals, and its vast data sets, Walmart has gained a distinctive advantage in utilizing the potential of artificial intelligence (AI) to provide improved customer shopping experiences.

According to Anshu Bhardwaj, senior vice president of tech strategy and commercialization at Walmart, the company’s AI strategy centers around utilizing the technology and machine learning to enhance the customer and employee experience within its vast business environment.

Sam’s Club, for one, leverages its membership model to gather massive amounts of data on customers’ search queries, purchase history, and preferences which allows the retailer to improve its shopping experience, as customers are constantly leaving “breadcrumbs” that reveal their likes and needs, according to Bhardwaj.

To ensure that the desired products are available for purchase, Sam’s Club monitors roughly 6,000 items stored on shelves in warehouse-style stores averaging 136,000 square feet. To do that, Sam’s Club has devised an unusual solution: floor scrubbers.

As these machines move around the store, cleaning floors and keeping them tidy, they also…